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| Dr Gayle Rice receives her award from Professor Birgit Mager |
Dr
Gayle Rice, a researcher at The Glasgow School of Art has won the inaugural
Student Award at the prestigious Service Design Awards for her PhD project
which focused on Leaving Care Services. Gayle beat off competition from graduate research
students across Europe and America.
Gayle Rice, a researcher at The Glasgow School of Art has won the inaugural
Student Award at the prestigious Service Design Awards for her PhD project
which focused on Leaving Care Services. Gayle beat off competition from graduate research
students across Europe and America.
Gayle Rice worked with one
of Glasgow City Council’s Leaving Care Teams and The Scottish
Throughcare and Aftercare Forum’s to re-design interactions between leaving care workers and young
people when they discuss where they would like to live as they leave care. With young
people who had experienced the care service featuring prominently in
statistics about vulnerable young adults, the outcomes of her project will
contribute to improvements to the design of this service.
of Glasgow City Council’s Leaving Care Teams and The Scottish
Throughcare and Aftercare Forum’s to re-design interactions between leaving care workers and young
people when they discuss where they would like to live as they leave care. With young
people who had experienced the care service featuring prominently in
statistics about vulnerable young adults, the outcomes of her project will
contribute to improvements to the design of this service.
“I am grateful
to Glasgow City Council and The Scottish Throughcare and Aftercare Forum for
supporting this research, giving me the opportunity to work with people who are
experts in accessing and providing the Leaving Care service,” says Gayle Rice.
to Glasgow City Council and The Scottish Throughcare and Aftercare Forum for
supporting this research, giving me the opportunity to work with people who are
experts in accessing and providing the Leaving Care service,” says Gayle Rice.
Working in partnership with young
people and workers Gayle co-designed roles, activities and products that supported
and enabled significant improvements to young people’s experiences of the
leaving care process. As a consequence young people said they felt more
supported during this discussion, relationships between people improved, and
young people were able to clearly articulate how and where they might live when
becoming independent.
people and workers Gayle co-designed roles, activities and products that supported
and enabled significant improvements to young people’s experiences of the
leaving care process. As a consequence young people said they felt more
supported during this discussion, relationships between people improved, and
young people were able to clearly articulate how and where they might live when
becoming independent.
Gayle and Glasgow City
Council are reviewing how to roll this service design out to all of the Leaving
Care Services in Glasgow and there are opportunities to share the template of
this design with other local authorities in Scotland and further afield.
Council are reviewing how to roll this service design out to all of the Leaving
Care Services in Glasgow and there are opportunities to share the template of
this design with other local authorities in Scotland and further afield.
“Gayle’s study
was highly challenging, but she successfully brought to light the difficult
nature of the decision-making process faced by young people when leaving the
care service,” says Professor Alastair Macdonald, Senior Researcher in School of Design
at the GSA. “Using participatory design
methods, Gayle was able to develop and evidence an approach that positively
enhanced the experience of the decision-making process for young people.”
was highly challenging, but she successfully brought to light the difficult
nature of the decision-making process faced by young people when leaving the
care service,” says Professor Alastair Macdonald, Senior Researcher in School of Design
at the GSA. “Using participatory design
methods, Gayle was able to develop and evidence an approach that positively
enhanced the experience of the decision-making process for young people.”
“Her thesis
reflects one key aspect of the Age, Health and Care Research being undertaken here
the School of Design,” he adds “Our PhD candidates are embedded in the health
and care settings in which their studies are located. This is combined with
robust methodological and evidential processes.”
reflects one key aspect of the Age, Health and Care Research being undertaken here
the School of Design,” he adds “Our PhD candidates are embedded in the health
and care settings in which their studies are located. This is combined with
robust methodological and evidential processes.”
Oliver King, Head of Jury
and founder of Engine said: “The Jury were extremely impressed with Gayle’s
project which demonstrated a highly effective service design intervention in a
complex and emotional setting.
and founder of Engine said: “The Jury were extremely impressed with Gayle’s
project which demonstrated a highly effective service design intervention in a
complex and emotional setting.
Gayle demonstrated a
thorough, collaborative service design process that culminated in developing
powerful tools and capabilities for her client.
thorough, collaborative service design process that culminated in developing
powerful tools and capabilities for her client.
The project had a hugely
positive effect with a remarkable shift of outcomes for young people. We’re
proud and delighted that Gayle has won the first Student Design Award”
positive effect with a remarkable shift of outcomes for young people. We’re
proud and delighted that Gayle has won the first Student Design Award”
Councillor Matt Kerr, Glasgow City Council’s Executive
Member for Social Justice, said: “Gayle’s
designs helped to stimulate important discussions between care staff and the
young people in our care. Their comments and responses created a clearer
picture of how the young people saw themselves in future and this allowed staff
to develop plans accordingly. We always welcome effective innovation within
social work and will look carefully to see if there is a wider use for these
designs within our services.”
Member for Social Justice, said: “Gayle’s
designs helped to stimulate important discussions between care staff and the
young people in our care. Their comments and responses created a clearer
picture of how the young people saw themselves in future and this allowed staff
to develop plans accordingly. We always welcome effective innovation within
social work and will look carefully to see if there is a wider use for these
designs within our services.”
The
award was presented at the 9th annual Service Design Global Conference which this year took place in Amsterdam.
award was presented at the 9th annual Service Design Global Conference which this year took place in Amsterdam.
Ends
Further information on the
GSA
GSA
Lesley Booth
0779 94 4474
@GSofAMedia
Further information on the
Service Design Award / Service Design Network
Service Design Award / Service Design Network
Holly Syrett at GW Agency
+31(0)6 45 57 81 21
Notes for Editors
Gayle Rice
Gayle Rice conducted a PhD
at The Glasgow School of Art for her professional development so as to ensure her
practice as a service designer was more informed and so as to be able to understand the impact that a practice can have on people and
communities. The acknowledgment by SDN contributes to her professional goal to
share evidence about the contribution and impact of service design.
at The Glasgow School of Art for her professional development so as to ensure her
practice as a service designer was more informed and so as to be able to understand the impact that a practice can have on people and
communities. The acknowledgment by SDN contributes to her professional goal to
share evidence about the contribution and impact of service design.
Service Design
Service design is a design
field which concerns itself with the design of services. Taking a
customer-centred viewpoint, service designers work to improve the delivery of a
service, with the aim of maximising value for both the customer and the service
provider. Examples of service design in action are the co-ordination of all the
interactions a customer has with their bank, the optimisation of a patient’s
healthcare experience within a hospital or the development of a multimedia tour
to complement a museum exhibit and make it fun for the whole family. A
relatively young design discipline, service design can trace its roots back
approximately 20 years. With today’s exponential growth of complex, often
digital-led services – alongside the recognition of customer experience as a
positive differentiator – service design is rapidly growing and evolving.
Service design is increasingly being seen as critical to business success.
field which concerns itself with the design of services. Taking a
customer-centred viewpoint, service designers work to improve the delivery of a
service, with the aim of maximising value for both the customer and the service
provider. Examples of service design in action are the co-ordination of all the
interactions a customer has with their bank, the optimisation of a patient’s
healthcare experience within a hospital or the development of a multimedia tour
to complement a museum exhibit and make it fun for the whole family. A
relatively young design discipline, service design can trace its roots back
approximately 20 years. With today’s exponential growth of complex, often
digital-led services – alongside the recognition of customer experience as a
positive differentiator – service design is rapidly growing and evolving.
Service design is increasingly being seen as critical to business success.
About the Global Service
Design Awards
Design Awards
The Service Design Award is
the premier award for service design. It is organised by the Service Design
Network (SDN), the global organisation for service design professionals,
academia and business, the headquarter is based in Germany, Cologne. Since benefits
of service design are often difficult to explain, while quite easily proven,
Service Design Award aims to provide a clear guideline for clients and
consultants to better understand, judge and value service design projects and
the competence and quality of people and organisations working in the field of
service design. The Award recognises outstanding work in the field of service
design in both commercial, public and academic categories. It is open to any
organisation or individual worldwide and the work will be judged by a jury of
internationally recognised professionals.
the premier award for service design. It is organised by the Service Design
Network (SDN), the global organisation for service design professionals,
academia and business, the headquarter is based in Germany, Cologne. Since benefits
of service design are often difficult to explain, while quite easily proven,
Service Design Award aims to provide a clear guideline for clients and
consultants to better understand, judge and value service design projects and
the competence and quality of people and organisations working in the field of
service design. The Award recognises outstanding work in the field of service
design in both commercial, public and academic categories. It is open to any
organisation or individual worldwide and the work will be judged by a jury of
internationally recognised professionals.
Student
Service Design Award
Service Design Award
Award recognises outstanding work in the field of service design in both
commercial, public and academic categories. In response to the growing interest
from universities worldwide, organizer the Service Design Network launched a
Student Award this year. The jury consists of nine internationally recognised
professionals, among whom: SDN President Brigit Mager and Co-Founder & Director
of Engine, Oliver King.
The ceremony of the Service
Design Award 2016 was integrated into the 9th annual Service Design Global
Conference program, which is now taking place in Amsterdam on October 27th-
28th.
Design Award 2016 was integrated into the 9th annual Service Design Global
Conference program, which is now taking place in Amsterdam on October 27th-
28th.
www.service-design-award.com
About SDN
The Service Design Network
is recognised as the global leader in advancing the practice of service design.
Through events, knowledge- sharing, news, case studies, publications, trend
reports, an Award programme and local Chapters, it aims to both support service
design practitioners and increase recognition of the field. The SDN Members
community represents corporate, professional and student members, and is
enlarged by a substantial online community of over 30,000 people. The SDN
currently has 18 Chapters worldwide.
is recognised as the global leader in advancing the practice of service design.
Through events, knowledge- sharing, news, case studies, publications, trend
reports, an Award programme and local Chapters, it aims to both support service
design practitioners and increase recognition of the field. The SDN Members
community represents corporate, professional and student members, and is
enlarged by a substantial online community of over 30,000 people. The SDN
currently has 18 Chapters worldwide.